Please allow up to 2-3 business days to process your prescriptions
in our pharmacy once we have your completed patient profile and your
VALID prescriptions. Once shipped, postal service times generally range
from 5 to 15 business days (N.B.: some locations can be longer). If
you do not receive your order after 15 business days, please call us
toll free at 1-866-799-3435 - Use ref# 10022 for help on tracking your package.
Your prescription order is shipped via an expedited mailing service
(usually Canada Post's XpressPost). Delivery confirmation is provided
whereby each shipment is assigned an identification number that can
be used to check the delivery status of your order. From our other global
suppliers, orders are shipped through diverse airmail services.
As per the ordering guide agreement, all prescription sales are FINAL
and NON-REFUNDABLE as
CosmosCanadaRx.com cannot legally accept or restock orders that are cancelled or refused
after they have left the pharmacy.
Cancellation of orders placed prior to leaving the pharmacy
will result in a cancellation fee of $25. Again orders dispensed
cannot be refunded.
Shipping Promotions: Free shipping applies on any
order for prescription items above $299.00 USD1 (exclusive of shipping
fees)! Any order for items that are part of our International Generic
Program and is above $99.00 USD2 (exclusive of shipping) are also shipped
Shipping Rate: Shipping and handling charges are $
8.00 USD per package for prescription items3. The shipping and handling fee
8.00 USD) applies to each parcel, not prescription. If all your medications
fit in one parcel, you will pay one shipping fee.
International Shipping Rates: Shipping and handling
charges may vary depending on the location. Some countries may require
an additional $10-$55 over the standard shipping rate. The shipping
and handling fee applies to each parcel, not prescription. If all your
medications fit in one parcel, you will pay one shipping fee.
Shipping time can take longer than the advertised 15 business days and in some instances can take up to 2 months depending on the nature of your postal service and customs regulations. Please take the time to verify your country's rules and policies for the importation of medication.
Refridgerated Items: Items that require refridgeration are charged a shipping and handling fee of $ 15.99 USD per package.
** Certain conditions apply
 Free shipping does not apply on packages that require refridgeration.
 You will be charged a shipping fee if any items in your packages require refridgeration.
 The standard shipping and handling charge only applies to packages that do not require refridgeration.